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Registration
and Installation
Please
read the following Questions & Answers to assist you in resolving any issues
before you contact our Help Desk. Most issues can be resolved by identifying the issue here
and then taking the relevant action. Some actions may involve us to assist you,
for those actions you will need to contact us via our Help Desk.
For The Fishing Almanac please
ensure that you include your CD Key
or
Order No when you contact us, as well
as a detailed description of the issue, the steps that you took until you were
presented with the issue and note any messages that were displayed.
All
SOFTWARE USERS
We
do not provide telephone support as we need to prioritize all issues and respond
accordingly.
We
provide registration & installation support via our Help
Desk during normal
business
hours and
we will attend to your enquiry as soon as possible.
Business
Hours (excluding
public holidays):
9AM
- 5PM
MON
- FRI
Australia,
GMT+10
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other
ASSISTANCE
We
have attempted to cover all aspects of operation with our User
Guide or Help included in our applications.
If
you need assistance in setting up the software or understanding how to use it,
please refer to the User Guide
from the main display: Help >
Contents
>
User
Guide. This should be your
first reference, then refer to the FAQs included with the installation.
You
can also refer to our most current version of FAQs and any updates that may be
published via the Internet at: www.thefishingalmanac.com
If
you have a usability issue which is not covered by the User
Guide or FAQs
and it
prevents you from using the software you can contact us via the
Help
Desk and we will respond as
soon as possible during business hours.
Questions
Answers
I
have sent emails to HAL Computing, what happens next?
We
attempt to reply to all emails within 24 hours for all issues. If we don't
reply within 48 hours please contact us directly via the Help
Desk. There may be issues
with a mail server either from your or our ISP. Contacting us via the Help
Desk guarantees
that we have received the email and we can respond to the issue.
Ensure
that any spam filter with your email settings has not deleted or moved the email
to prevent you from receiving it. You also may have keyed in an incorrect email address.
Sometimes
ISP's block mail servers and we can only make contact with you via the Help
Desk.
When
I enter the CD Key to Register my details over the Internet I get the following
message from the Registration screen:
"There
are no more licenses for this product to register"
You
have already Registered your software for the maximum number of licenses
purchased. An
nominal administration fee may be charged to reset your Registration details. Contact our Help
Desk.
When
I enter the CD Key to Register my details over the Internet I get the following
message from the Registration screen:
"Record
not found for CD Key"
Check
that you are entering the CD Key correctly, it should be in the format: XXXX-XXXX-XXXX-NNNN
(Where X
is either a capital letter or a number and N
is a number). Also check that you are entering Zeros (0's) or O'ws
(O's)
when required as well as I's or
1's and vice versa. Ensure that the length of the
CD Key provided is 16 characters (excluding '-'
characters).
When
I enter the CD Key and User Name at the software Registration screen on my
computer I get the following message:
"Invalid
User Name or Software Key"
You
need to enter your Software Key not the CD Key at the software Registration
screen on your computer.
Registration
is a 2 stage process. You must first Register your details over the Internet at:
http://register.halcomputing.com
to generate your Software Key. Use that Software Key and same User Name
to Register the software on your computer. For more information there is help
available at the web site when you Register.
When
I enter the Software Key and User Name at the software Registration screen
on my computer I get the following message:
"Invalid
User Name or Software Key"
Check
that you are entering the CD Key correctly, it should be in the format: XXXX-XXXX-XXXX-NNNN
(Where X
is either a capital letter or a number and N
is a number). Also check that you are entering Zeros (0's) or O'ws
(O's)
when required as well as I's or
1's and vice versa. Ensure that the length of the
CD Key provided is 16 characters (excluding '-'
characters).
If
the Software Key is correct then check that the User Name you enter is
exactly the same as used when you Registered your details over the Internet. The
User Name is case sensitive.
When
you Register your details over the Internet your Registration details are
emailed to you (also displayed on the confirmation web page) including the
Software Key and User Name. An easy way to guarantee that you enter the same
details is simply to cut and paste from the email (or web page) to the
Registration screen on your computer).
If
the User Name is correct and the Software Key is correct then you may have
Registered an incorrect Registration Number over the Internet. Contact us
via contact our Help Desk with
the correct Registration Number so we
can reset your Registration details.
This
message will also be displayed if you attempt to install the software on another
computer which has a completely different Registration Number (You can only
install the software for the number of licenses purchased).
When
I open the Help Facility or Web page I get the following message:
"Pls
wait, menu loading.... If the menu does not show you need to enable JavaScript /
Active Content"
This
issue is not an error, the message displayed is based on your web browser
security settings (can be common if using Internet Explorer).
The Help facility is web based and any restrictions that you have set for your
web browser apply. You have the option to ignore the message (recommended) and
continue or change the settings within your browser to allow JavaScript /
ActiveX content.
I
have lost my Software Key and I need to re-install the software
When
you attempt to Register the software again over the Internet using your CD
Key or Order Number, the Software Key will be displayed. If you have
re-installed the software on another computer or re-built all/part of your
computer the Registration Number is likely to change. This will require us to
reset your details for the new Registration Number. A small fee may be charged
to cover administration expenses. Contact our Help
Desk.
When
I click on the icon for Weather Oracle I get the following message:
"Unable
to retrieve information, firewall, internet or communication error"
You
need to be connected to the Internet to get weather information and that
connection must not be blocked by any firewall settings. If there is an internet
network issue that may also cause the issue and will be resolved when the
network issue is resolved.
If
you have ruled out firewall, internet and communication errors contact our Help Desk.
When
I click on the icon for Weather Oracle I get the following message:
"Only
available to registered users"
You
must first Register the software on your computer so that the information
becomes available within Weather Oracle (Weather Oracle is an add-on and does
not need to registered).
After
I registered my details over the Internet I didn't receive my Registration
details by email
Ensure
that any spam filter with your email settings has not deleted or moved the email
to prevent you from receiving it. You also may have keyed in an incorrect email address when your Registered your details via the Internet. To view your
Registration details just attempt to Register again via the Internet and your
details will be displayed. (Note: The email address displayed is the email
address you have currently entered, not the original email address. At this
stage we do not allow updates to email address via this facility.)
I
have changed my mind about using the software, can I get a refund?
We
do not normally offer any type of refund once the software is installed and
registered on a customers computer. If a customer changes their mind about
using the software then a request for a full refund must be made prior to any
registration of the software for a computer.
The
company policy is based on the fact that we are unable to confirm that the
software has actually been physically removed from the computer. If the customer
can provide proof that this has occurred then we can perform a refund less any postage, handling
& administration costs when applicable.
My
computer has had a failure and I no longer have a copy of the software. How do I
get a replacement?
An
nominal administration fee may be charged to provide you with a new download
link. Contact our Help Desk to
organize a software replacement.
LAST
UPDATED: 9h of June, 2010